Ramnagar, Uttarakhand
We understand that plans can change, and we want to ensure you have clarity regarding our cancellation and refund policy. Please read the following terms carefully.
- All cancellations must be made in writing (via email or through our website).
- The date of cancellation will be the date on which we receive the written request.
- Cancellations will be processed based on the date of cancellation and the time remaining until the check-in date.
- Refunds for cancellations will be processed to the same method of payment used for booking.
- Refund processing times may vary depending on your payment method (typically 7-14 business days).
- Any applicable cancellation fees will be deducted from the refund amount.
- You will be eligible for a full refund if you cancel your booking at least 45 days prior to the check-in date.
- This applies to the entire tour or package, excluding non-refundable components like safari bookings.
- If you cancel your booking between 15 to 30 days before the check-in date, you will receive a 50% refund.
- A cancellation fee of 50% will be deducted from the total payment.
- No refund will be provided if the cancellation is made within 15 days of the check-in date.
- Safari bookings are non-refundable and non-transferable once confirmed.
- In case of force majeure (e.g., natural disasters, pandemics), we will try to accommodate changes to your booking without penalty.
- In some cases, we may offer a travel credit or reschedule your booking instead of a refund.